GDPR

GDPR Policy

This GDPR policy explains how SilkSettle (hereinafter “we”) processes and protects personal data in accordance with GDPR principles when you use our website and related services.

I. Scope of the Policy

This policy applies to the processing of personal data generated when users access, browse, place orders, make payments, or communicate with us.
All processing activities are limited to online services and do not involve offline scenarios.

II. Types of Personal Data

During service provision, we may process the following categories of information:

• Basic information for order identification, such as name and contact details

• Information related to order processing and payment

• Records of communication with customer support

• Technical data generated during website access, including Cookies
  The specific types of data processed depend on the actual usage context.

III. Purpose of Data Processing

We process personal data for the following purposes:

• To process orders and provide the selected services

• To communicate with users for necessary service matters

• To maintain website functionality and optimize user experience

• To detect and prevent irregular or fraudulent activities
  Data is used only within the scope necessary to achieve these purposes.

IV. Legal Basis for Processing 

Under GDPR, we rely on the following legal bases to process personal data:

• Performance of a contract: to complete order processing, payment, and delivery

• Explicit consent: for voluntary information subscriptions, such as newsletters or notifications

• Legal obligation: to meet tax, accounting, and regulatory requirements

• Legitimate interests: to improve user experience, maintain system security, and prevent fraud

V. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.
Once data is no longer required, it will be deleted or anonymized according to established procedures.

VI. User Rights under GDPR

Users have the following rights regarding their personal data:

• To confirm whether we are processing their personal data

• To request correction of inaccurate or incomplete data

• To request deletion of personal data, where legally permissible

• To restrict or object to certain types of processing

• To withdraw consent previously given
  Users may exercise these rights via the contact information provided below.

VII. Data Security Measures

We implement reasonable technical and administrative measures to prevent unauthorized access, disclosure, or misuse of personal data.
Sensitive payment information is not stored by us.

VIII. Policy Updates

We may update this GDPR policy as needed for service adjustments or compliance requirements.
Significant changes will be reflected on the website.

IX. Contact Information

For any questions regarding personal data processing or GDPR-related matters:

Address: 1454 MELROSE AVE STE 1 199, CHULA VISTA, CA, 91911, USA
Phone: +1 (209) 255-5535
Email: assemblyhelpczy@SilkSettle.com

Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Italian Time)